WHO WE ARE AND WHAT WE DO
THE ASPIRE PROCESS TRACKER 2024
Ola Stelmach-Grzybowska
Pwc
Ewelina Kuś
Pwc
● Scope of services delivered from Kraków
● Maturity of services delivered from Kraków
● Tracking the trend from 2018 to 2024
The ASPIRE Process Tracker tells us who we are and what we do.
Produced in association with PwC it is our definitive guide to the scope and maturity of services delivered from Kraków.
In this session, we take a first look at the results of the 2024 Process Tracker.
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Video Recording
THE FUTURE OF GBS:
LEVERAGING DATA, AI, AND CROSS-FUNCTIONAL COLLABORATION FOR BUSINESS SUCCESS
Rakesh Sangani
Proservartner
● Scope of services delivered from Kraków
● Maturity of services delivered from Kraków
● Tracking the trend from 2018 to 2024
This session will explore the latest GBS trends, including AI-driven innovation, sustainability, and human-centric automation. Learn how GBS units are leveraging data analytics to drive strategic value, embracing ESG initiatives, and fostering collaboration across functions to become key business partners in 2024 and beyond.
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Video Recording
IS THE FUTURE IN NON-STANDARD PROCESSES?
AN EXPLORATION OF SOME OF THE NON-STANDARD PROCESSES BEING DELIVERED FROM KRAKÓW
Michał Bielawski
Adaptive
Wojciech Karpiński
Amway
Bartosz Budzewski
Royal Philips
Paweł Sobota
Westwing
● What are standard vs. non-standard GBS scope processes?
● Current landscape of processes delivered from Kraków/Poland
● How to start delivering new scope from the centre
This session explores the scope of services delivered from centres in Kraków and Poland. Finance was often the starting point, but even within finance, the scope can range from AP to tax and audit compliance. What processes are easier to deliver: Supply Chain and Logistics, Marketing, Industry-Specific (e.g., pharma-related, digital customer care, etc.)? The session will look at success stories and uncover potential mishaps of GBS non-standard process implementations.
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Video Recording
IS THE GLOBAL BUSINESS SERVICES (GBS) MODEL STILL RELEVANT?
Sylwester Wiśniewski
Qurate Retail Group
Gerard Vries
HEINEKEN
Dan French
Consider Solutions
● Is the value that GBS groups create clearly established to present return on investment?
● Are GBS centres transformational engines or efficiency & cost-cutting shops?
● Will digital technologies allow companies to address their business units’ service requirements quickly and efficiently without having to go through the arduous work of implementing a GBS structure?
In this “no holds barred” session new will question the continuing relevance of the Global Business Services (GBS) model. We will look to pin down the the value proposition of our centre’s in Kraków, exploring the strategic role of the services provider, the flexibility of the GBS model in handling dynamic expectations, and how the partnership works with core business functions. Our aim is to get a better understanding of the role of GBS in transformation and global and regional change initiatives.
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Video Recording
WE’RE NOT ALONE. THREATS AND OPPORTUNITIES FOR KRAKÓW AS A LOCATION
Elias van Herwaarden
Locationperspectives
Przemek Roth
ASPIRE
Adam Pustelnik
City of Łódź
Tim O’Brien
Brown Brothers Harriman
Bartosz Brak
HSBC
● What league does Kraków play in? What league should we play in?
● Understanding the operating model in the context of location strategy
● Value add vs Service deliver
The premise of this session is that different locations operate in different leagues and that knowing what league you play in is vital to succeeding in a globally competitive landscape.
Navigating through a special tool developed by industry expert, Elias van Herwaarden, we will seek to uncover what league Kraków plays in and what this means to our future direction.
The session will explore the usefulness of such knowledge to:
◦ formulate a realistic development strategy (and ensuing tactics) for our centres
◦ strive for a centre-stage role for our operations and staff
◦ respond to and fend-off unrealistic front-line expectations/demands
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Video Recording
THE CHANGING ROLE OF FINANCE
Ash Noah
CIMA
● The four big shifts finance needs
● Knowledge Intensive Business Services
Session drawing on Global Survey conducted by CIMA
